What payment methods do you accept?
We accept all major credit cards, PayPal, Amazon Pay, WeChat Pay, Alipay, UnionPay on online orders.
For US customers, we offer a flexible online payment option AfterPay that allows you to pay in 4 interest-free installments over the course of 6 weeks. The first installment is charged to your credit card when you place your order and the remaining installments are charged every 2 weeks. There is no interest or any other additional cost for you.
Will I be charged sales tax on my purchase?
Customers outside of New York do not have to pay sales tax. Sales tax is added when shipping within the state of New York.
I've found something I love but it's out of stock.
No worries! Please sign up our back in stock notification on the product page. You will receive the email notification once your favorite product is restocked.
Can I cancel or modify my order?
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us at firstname.lastname@example.org as soon as possible after placing your order. Our work time is 9am to 6pm EST.
We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.
How is the refund processed?
Please note we cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 2-3 business days for the returns team to process and send you a return confirmation email.
Credit card or Debit Visa Card
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.
Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account.
It will depends on what type of payment method of WeChat/Alipay pay you connect with. It usually gets back to your account no more than 7 days.
For refunds processed for AfterPay purchase, it can take about 7 business days for the funds to appear on your end depending on your financial institution. AfterPay will update the total balance and any remaining payments are automatically adjusted. Any payments already made will be refunded back to the original payment method.