Due to popular demand, please allow 24–48 hours for order processing before dispatch for all U.S. and international orders. Processing time is in addition to shipping transit time.

Once your order ships, you’ll receive a confirmation email with tracking details. Use the form above to view carrier updates.

U.S. ground shipping is estimated at 4–6 days after dispatch. Most international standard services list 5–14 days, with destination exceptions. See your checkout shipping option for the applicable estimate. Customs and carrier delays may occur.

Pre-order shipping dates follow the estimate stated for your item and may change with production schedules. If your order has not shipped within its expected timeframe, contact customercare@parisawang.com.

Contact customercare@parisawang.com within 20 minutes of placing your order to request a change or cancellation. Requests are subject to fulfillment status and are not guaranteed.

Once picking, packing, or shipping begins, we may be unable to change the address or items. A cancellation during packing may incur an $8.76 fee.

If your order is already in transit, contact the carrier about possible redirection and contact our support team for assistance. Return eligibility depends on the item and our return policy.

If we cannot fulfill your order, we will notify you and refund applicable charges to your original payment method.

For pre-orders or backorders, estimated dispatch dates may change. We will share an updated estimate when available. Contact customercare@parisawang.com to discuss your order or request cancellation; eligibility depends on fulfillment status.

Once a refund is issued, your bank may take an additional 3–5 business days to post it.

Check your carrier tracking, delivery address, household members, building reception, and any safe delivery location. Orders may arrive in separate packages; check each tracking number.

If a package is marked delivered but you cannot locate it, contact the carrier and customercare@parisawang.com for assistance. If tracking has stopped updating beyond the estimated delivery timeframe, contact us so we can help investigate.