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Warranty & Repair Policy

Subject to applicable conditions and exclusions on all Parisa Wang handbags, full-priced purchases are protected from the original date of purchase by a one-year limited warranty (proof of purchase required). For any manufacturing defects within this timeframe, we will replace the item free of charge with a same or comparable product (our apologies!). Defective handbags, small leather goods will not be returned to the customer. Note that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement.

Contact customer service via e-mail, (8 am to 8 pm EST, Monday - Friday) please include:

1. The style number (can be found on the receipt)

2. Photos of the item clearly showing the problem

3. A copy of the proof of purchase (original receipt, pack slip, or credit card statement)

Over time, the leather will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag or small leather item. The variations in color and texture are the prized characteristics of beautiful tanned leather and natural stones.

Product Care

Parisa Wang products are carefully handcrafted by artisans and sourced with high quality, full-grain leather, ensuring singularity and durability. It is possible for marks or irregularities to appear even in the most luxurious skins; these are naturally occurring features and should not be thought of as imperfections.

Stuff your bag with tissue paper to preserve its shape. Store it in the care bag and in a cool dry place. Avoid contact with water, grease, perfumes, and cosmetics. 

To remove stains other than permanent dyes, gently dab with a damp soft cloth and mild leather cream. Always allow full-grain leather to dry naturally. Thoroughly rub in leather cleaner to remove set in dirt and soften the hide. Allow the leather cleaner to dry, then use a soft dry cloth to wipe away the excess.

Use a toothbrush to clean any hard to reach areas. Dip it in some warm water, then in the leather cleaner. Scrub the areas gently and allow the leather cleaner to dry, then wipe off excesses with a soft cloth.

Apply a quality leather conditioner and protectant to the leather items after a thorough cleaning. This will help to protect the hide from water, dirt, and other damage. Always use a conditioner that is designed specifically for full-grain leather.